Help & Support

Medocare Provider Management is the operations system for the Provider Department. It tracks accredited facilities and doctors, records suspensions and reinstatements, manages facility and doctor follow-ups, and supports two-way collaboration with the Claims team. Access is role-based and every new account requires Provider Admin approval.

1. Register from the login page and verify your work email.
2. Wait for a Provider Admin to approve your account and assign your role.
3. Add or import your accredited facilities and doctors.
4. Link doctors to the facilities they practice in.
5. Log follow-ups and assign them to Claims when a claims response is needed.

Go to Accredited Service Providers → Add Service Provider, fill in the facility details, and save. Each facility gets a reference like PROV-FAC-2026-000001.

Go to Accredited Doctors → Add Doctor. Duplicate PRC/license numbers are blocked to prevent double records.

Open a doctor and use Facility affiliations to link one or more facilities. Removing an affiliation keeps the doctor record intact.

Go to Suspended Facilities → Add Suspended Facility. The facility's accreditation status becomes Suspended while the suspension record is preserved permanently.

On the Suspended Facilities list, use Reinstate or Terminate on an active suspension. Both require confirmation and are written to the audit log.

Use Facility Follow-Ups or Doctor Follow-Ups → Add Follow-Up. Every follow-up keeps its original inquiry plus a full activity timeline.

Open a follow-up and Assign to Claims (choose a Claims user). Claims can then add feedback and update the payment status; you'll be notified and can add more notes or resolve the matter. Response and resolution times are measured from the recorded timestamps.

Each addable module has a Bulk Upload button. Upload a CSV or Excel file and the wizard walks you through column matching, validation, duplicate handling, and import.

The wizard normalizes your headers and matches them to Provider fields using an alias dictionary and controlled fuzzy matching, showing a confidence level for each. You can override any match.

Unmatched columns are never silently dropped — pick a destination field or explicitly ignore them in the matching step.

The wizard flags likely duplicates (by reference, name, PRC number, email, etc.) and lets you skip, update the existing record, or create a new one — nothing is overwritten silently.

After import, review row-level results. Download the error CSV, fix the flagged rows, and re-import just those.

• Facility: active, suspended, terminated, expired, pending
• Follow-up: open, in progress, awaiting claims, awaiting provider, resolved, closed, reopened
• Payment: not applicable, pending, processing, paid, denied
• Account: pending approval, approved, rejected, suspended, archived